Refund policy

Our Approach

We put a lot of care into the coffees we source and roast. If something doesn’t feel right with your order, we want to understand why and make it right.

Returns (Non-Coffee Items)

Non-coffee items can be returned within 30 days of delivery.

To start a return, email us at info@deepcutcoffees.com with your order details. We’ll guide you through the next steps.

Returned items must be unused, unopened, and in their original packaging. Proof of purchase is required.

Please don’t send items back before contacting us — we won’t be able to accept unsolicited returns.

Coffee & Perishable Items

Coffee is a perishable product, so we can’t accept returns on coffee purchases.

That said, if you’re unhappy with the quality or experience, reach out to us at info@deepcutcoffees.com. We’ll review the situation and work with you on a fair solution — whether that’s a replacement, store credit, or another appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us as soon as possible. Photos or videos help us assess the issue quickly. We’ll take care of it.

Non-Returnable Items

In addition to coffee, the following items are non-returnable:

  • Custom or personalized products

  • Sale items

  • Gift cards

  • Hazardous materials, flammable liquids, or gases

Exchanges

If you’d like a different non-coffee item, the easiest option is to return the original item (if eligible) and place a new order once the return is approved.

EU Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at info@deepcutcoffees.com.